Refund policy

At [Your Store Name], we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out, and we’re here to help. Please read through our refund and returns policy below.

1. Returns for Mattresses and Beds:

  • 30-Day Return Window: We offer a 30-day return window from the date of delivery for all mattresses and beds, provided the item is in its original, unused condition. If the mattress or bed has been opened, used, or removed from the original packaging, it may not be eligible for a refund.
  • Condition of Items: The mattress or bed must be free from stains, odors, or any signs of damage. Returns that do not meet this condition will be assessed and may not be accepted.
  • Hygiene and Safety: For hygiene reasons, we cannot accept returns on certain items, such as pillows, mattress protectors, and bed linen, once they have been opened or used.

2. Returns for Bedroom Items (Non-Mattress/Beds):

  • 14-Day Return Window: All other bedroom items (e.g., bed frames, headboards, furniture) must be returned within 14 days of delivery.
  • Condition of Items: These items must be unused and in their original packaging. Any signs of wear and tear may result in a refusal of the return.

3. Refund Process:

  • Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the return criteria.
  • Refund Method: Refunds will be processed via the original payment method, and it may take up to 10 business days to be reflected in your account.
  • Restocking Fee: For mattresses and beds that are returned in less-than-new condition, a restocking fee may apply, depending on the assessment of the item.

4. Damaged or Faulty Items:

  • If your mattress, bed, or other bedroom item arrives damaged or faulty, please contact us within 7 days of delivery. We will offer you a replacement or a full refund. Please ensure you take photos of the damage or fault and email them to us.

5. Cancellation of Order:

  • You can cancel your order before it has been dispatched for a full refund. Once your order has been shipped, the returns policy applies.

6. How to Return an Item:

To begin a return, please contact us at [Your Contact Email] or [Your Contact Phone Number]. Provide your order number and a description of the item you wish to return. We will guide you through the return process and arrange for collection, if applicable. Please ensure the item is securely packaged to prevent any damage during return shipping.

7. Delivery Charges:

  • If you are returning an item due to a change of mind, you will be responsible for the return shipping costs. If the return is due to a faulty or damaged item, we will cover the return shipping costs.

8. Exclusions:

  • Custom-made or personalized items, such as custom-sized mattresses or made-to-order furniture, are non-returnable unless faulty.

9. Contact Us:

If you have any questions about our refund and returns policy or need further assistance, please contact our customer service team at [Your Contact Email] or [Your Contact Phone Number].

We strive to ensure your shopping experience with us is as smooth and stress-free as possible. Thank you for choosing [Your Store Name].